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New & Improved Virtual Banking Experience

We know you're getting excited for our new virtual banking experience! There's just one step you need to perform before you can transition into the new experience.

To ensure that the transition to our new virtual banking solution is as smooth as possible, we're requesting that you update your contact information in our current online banking system before May 26,2017. Please note the following IMPORTANT information:

  • The go-live date for our new virtual banking solution is June 7, 2017.
  • We will send you important information about logging in and utilizing the new system to the contact information you have listed in our current system. It is imperative that you update your contact information in the existing system at least 10 days prior to June 7, 2017.
  • Online Bill Pay will be unavailable from May 31, 2017 – June 7, 2017, during which time your pre-scheduled payments will still be processed. New payments, however, cannot be scheduled during the downtime.

If you have any questions about the upcoming upgrade to our virtual banking experience, please contact us at 301-944-1800 or mafcu@mafcu.org.  

 

Click on the Video Tutorials below.

                                               

    Retail Online Banking                        Cash Management

                                                                       

        Mobile Banking                                       Security        

                   

Conversion Go-Live  – Account Holder FAQ

Why is Mid-Atlantic FCU changing my online banking?

We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.

When will the upgrade take effect?

The online banking upgrade is scheduled for Wednesday June 7, 2017. Please note that online bill pay may be unavailable in the days immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.

Is there any action required to start using the new experience?

Yes, it is important that you either update or validate your contact information before May 26, 2017 in order to enable you to log into the new system. You can update your contact information online, by phone, in-branch, secure email or fax.

Will I have to re-register for online banking?

No, if you already registered, you will still have access. You will need to setup a new password.

The first time you login you will need to:  

  • Enter your existing User ID and password
  • Select how you want to receive your Secure Access Code - email, telephone call or text.
  • After entering the code you will then be prompted to set up a new password

What should I do before my bill pay account is upgraded?

You should print out your payment history.  Some of your payment information may not transfer over to your upgraded account.

What should I do after my bill pay account is upgraded?

You should verify your payee names, addresses and account numbers are correct.  This will help avoid disruptions to your scheduled payments.  You should also set up new eBills for your payees.  With eBill you can view, pay and track bills online.  Try the Pay a Person feature.  It lets you send money to anyone with just a few clicks.

Will my scheduled transfers convert over to the new system?

Unfortunately, no. Due to the complexity of transfers and their frequency, we will be asking all account holders to setup their reoccurring transfers within the new system. Please make note of all your transfers so you can set them up once you login to the new system. If you need assistance, please contact one of our representatives.

Will I have access to my e-statement history?

Yes, you will also have access to up to 18 months of e-statements, if you are an e-statement subscriber.  To subscribe to paperless e-statements, please click here or call us at 301-944-1800. 

Are there minimum browser requirements for this new system?

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below. 

 

You can click on the icon below to update your browser.

                        

Can I use this on my phone/tablet?

Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you're on a platform that isn't Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

What is a unified experience?

A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation

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