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Home Depot Debit/Credit Card Breach
September 11, 2014
Information Regarding the Home Depot Credit/Debit Card Breach
Mid-Atlantic FCU is aware of the recent credit/debit card breach at Home Depot stores nationwide dating back to April 2014 and we're working closely with our vendors to monitor the situation. At this time, we have not received specific card information from our credit card processors of accounts that could be affected by the breach.
As always, MAFCU members have zero liability for fraudulent activity. We encourage you to monitor your accounts and if you notice any activity that you do not recognize, you should call 866-839-3485 for credit cards and 800-453-4270 for debit cards as soon as possible. If you have any additional question please contact us at firstname.lastname@example.org or 301-944-1800.
Protecting member and account information is a top priority and we take it very seriously. We have rigorous fraud systems in place that actively monitor our members' accounts for suspicious activity. If we suspect fraud, we will contact you to confirm the fraud, then close your account and reopen it with a new account number.
You can also enroll in mobile alerts to help you keep track of activity on your accounts. Sign in to online banking and click on the additional services tab to set up text or email alerts based on your preferences.
Frequently Asked Questions
Who does this impact?
Anyone who used a payment card at any Home Depot U.S. and Canadian stores, from April 2014 and forward. At this time, Home Depot does not have any evidence that the breach has impacted stores in Mexico or customers who shopped online at HomeDepot.com, however just like with the Target breach, this information could change.
What was compromised?
At this time, Home Depot is stating that only credit and debit card numbers were compromised but not PINs, however just like with the Target compromise, this could change.
What should I do?
Whether you're notified or not, it's always a good idea to check your credit report and be aware of any suspicious activity on all of your accounts.
Will MAFCU be notifying affected members?
We will continue to monitor these accounts and notify members of any suspicious activity.
What are the chances that I become a victim of identity theft as a result of this incident?
We were informed that there wasn't significant personally identifying information stolen, such as Social Security numbers or addresses, so we believe that the risk of identity theft is greatly reduced. However, it's always a good idea to check your credit report regularly for incorrect information. In fact, you're entitled to one free copy of your credit report every year at www.annualcreditreport.com or by calling (877) 322–8228.
Is Home Depot offering anything to affected customers?
Home Depot has posted the following offer on their website to affected customers:
We apologize for the frustration and anxiety this causes our customers. We also want to emphasize that you will not be responsible for any fraudulent charges to your accounts, and we're offering free identity protection services, including credit monitoring, to any customer who has shopped at a Home Depot store in 2014, from April on. You can learn more about the identity protection services and how to sign up for them https://homedepot.allclearid.com/.