Kudos Korner

We love when our member-owners share their thoughts and opinions with us and we thought it would be nice to pass them along to you.

We love to hear how we are helping improve our members' lives and strengthening their financial condition through their relationship with us.

Below is what a few of our members think of MAFCU. Feel free to scroll to the bottom of the page to tell us about your experiences with MAFCU.

Employee Spotlight - Above and Beyond

Imran, Member Relationship Specialist - Germantown office

I just wanted to commend Imran on the service I received for my car loan. Imran was corteous, knowledgeable and fast. I was already stressed out on a lot of things and he just made the process painless for me. I'm very fortunate to have dealt with him. Thank you.

Tammy, Member Relationship Manager - Germantown office

I am a loyal and very pleased (with your financial institution) member. I am pleased because of the consistent, dedicated and outstanding service that I always receive from one of your “cream of the crop” Member Service Manager, Ms. Tammy. She has truly earned the full rights and privileges of that position based on her service to me alone not to mention hundreds of others that she has helped I am sure.
Some of your customers are minimal maintenance, some moderate maintenance and then you have the likes of me, the high maintenance kind. That does not seem to faze her one bit. She has always been very patient, professional and methodical whenever I reach out to her for help. I must admit and say that I am not too proud of my previous obnoxious demands to her as I now look back on it. Yet, she has met every one of them and never wavered in her attitude toward me; nor from her solid style of professionalism. I am very grateful to Tammy and the way she has put up with me and resolved all my concerns.
I just want you to know what gem of an employee you have in Ms. Tammy. She is a keeper for sure.  As long as she is employed at MAFCU, I will remain a loyal customer.

 

Angelica, Senior Member Service Representative - Germantown office

The Gaithersburg branch had a member find a wallet in the parking lot and turned it into Angelica.  Angelica was very diligent in searching for the owner of the wallet.  Unfortunately, the wallet did not belong to a Mid-Atlantic member, but it contained all of the person's information – driver's license, social security card, passport, work ID, cash, and credit/debit card.

Angelica could not locate this person, so she took it upon herself to search for the individual through social networking sites.

Viola, she found her! Angelica messaged the individual that her wallet had been turned in at the Gaithersburg branch and gave her the address so she could pick it up. The individual was so grateful that when she came in she greeted Angelica with a huge hug and a card thanking her for her help.

Thank you Angelica for going "Above and Beyond" showing exceptional service, whether they are a member or non-member.

Tiffany, Member Relationship Specialist - Germantown office

"I had the sincere pleasure of working withTiffany for the establishment of an auto loan with MAFCU. Tiffany was so calm through a very stressful process for me. She was available, curteous and professional. She answered my questions with due diligence, kept me briefed on timing, and over-communicated so as to assuage my concerns. For example, she mailed an overnight check to the dealership and gave me the FedEx number so I could ensure the check arrived safely. Seeing as I had 72 hours to finalize the loan with MAFCU, I was just so blown away at her after-hours emails, attention to detail and communication! It is wonderful to work with professionals like Tiffany, 10/10 would recommend MAFCU just based on the loan experience with her. She's a keeper."

Andrea, Financial Service Representative and Chris, Branch Manager - Silver Spring office

"I am writing to thank you for  assisting me last week with notarizing my will and certifying my US Savings Bond request. I am a long time Mid-Atlantic CU member and I appreciate the fast, complete, and courteous service I always receive from  people like Andrea and yourself at the branch. You and your staff help make banking easier."

Jacqueline, Financial Services Representative - Silver Spring office

"I would like to commend Jill at Mid-Atantic's White Oak branch on New Hampshire Avenue in Silver Spring. We went into the branch to have our signatures notarized on some documents for an important property transaction. Jill was friendly, very conscientious and careful, and took the time to make sure there were no mistakes. My wife and I really appreciated her superb service. Thanks to Jill and to Mid-Atlantic!"